Privacy Policy

1.Who we are

Raf is a mobile application that lets you talk with a single AI character — your cozy roommate — in an ongoing, roleplayed conversation. This Privacy Policy explains what information we collect when you use the Raf app and related services (together, the "Service"), how we use and share it, and the choices and rights you have.

The Service is operated by Raf ("Raf," "we," "us," or "our"). If you have questions, contact us at privacy@rafads.com.

2.Information we collect

Information you provide

• Conversation content. The messages you send to the character, your reactions, saved chats, and shared photos or files you choose to add to a conversation.
• Personalization settings. Choices you make in the app, such as accent color, theme, narration style, and other preferences.
• Support communications. Messages you send to our support team, and any feedback, ratings, or survey responses you provide.

Information collected automatically

• Device & technical data. Device model, operating system version, app version, language, time zone, and similar technical identifiers.
• Usage data. How you interact with the app — features used, session length, and in-app events — used to keep the Service working and to improve it.
• Diagnostics. Crash reports and performance logs that help us find and fix problems.

3.How we use your information

We use the information we collect to:

• Provide the Service — generate the character's replies, remember your conversation, and save your place across sessions on your device.
• Personalize your experience — apply your settings and maintain continuity in the roleplay.
• Operate and improve — monitor performance, debug, analyze aggregate usage, and develop new features.
• Communicate with you — send service messages, respond to support requests, and (where permitted) tell you about changes or features. You can opt out of non-essential messages.
• Keep the Service safe — detect and prevent fraud, abuse, and violations of our Terms, and enforce our policies.
• Comply with law — meet legal obligations and respond to lawful requests.

4.AI processing and model training

Raf's replies are produced by artificial-intelligence models. To generate a response, the content of your conversation is sent to AI model providers acting as our service providers, who process it on our behalf to return the character's reply.

We do not use the content of your conversations to train or fine-tune AI models without your consent. Where we offer an option to contribute conversations to improve the Service, it is off by default and you may turn it off again at any time in settings. We may use de-identified or aggregated data — which cannot reasonably be used to identify you — to measure and improve quality.

Our AI providers are contractually restricted from using your content to train their own general-purpose models, consistent with their enterprise terms.

5.How we share information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only as described here:

• Service providers. Vendors who process data on our behalf — including AI model providers, cloud hosting, analytics, crash reporting, and customer support — under contracts that limit their use of the data to providing services to us.
• Legal & safety. When we believe in good faith that disclosure is necessary to comply with law, enforce our Terms, or protect the rights, safety, or property of users or the public.
• Business transfers. In connection with a merger, acquisition, financing, or sale of assets, your information may be transferred, subject to this Policy.
• With your direction. When you ask us to share information or make it public (for example, by exporting it).

6.Data retention

We keep your information for as long as you use the Service or as needed to provide it. Your conversation history is stored on your device and retained so your chats and your "saved spot" persist across sessions, until you delete a chat.

When you delete a chat or stop using the Service, we delete or de-identify the associated personal information within a commercially reasonable period, except where we must retain certain records to comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements. Backup copies are purged on a rolling schedule.

7.Your rights and choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Access & portability — request a copy of the information we hold about you.
• Correction — ask us to fix inaccurate information.
• Deletion — delete specific chats and their associated data, from within the app or by contacting us.
• Objection & restriction — object to or limit certain processing.
• Withdraw consent — where we rely on consent, withdraw it at any time (this does not affect prior processing).
• Non-discrimination — we will not deny you service or charge you a different price for exercising these rights.

To exercise any of these rights, use the controls in the app or email privacy@rafads.com. We may need to verify your identity before acting. If you are in the EEA, UK, or a US state with applicable privacy law (such as California), additional rights and disclosures apply; you may also lodge a complaint with your local supervisory authority.

8.Security

We use technical and organizational measures designed to protect your information, including encryption in transit, access controls, and restricted internal access. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security. If we learn of a breach affecting your information, we will notify you and the appropriate authorities as required by law.

9.Children's privacy

Raf is intended for adults and is not directed to anyone under 18. We do not knowingly collect personal information from children under 18. If you believe a minor has provided us information, contact privacy@rafads.com and we will take steps to delete it.

10.International data transfers

We process and store information in the United States. If you use the Service from outside the United States, you understand that your information will be processed there. Where required, we use appropriate safeguards — such as Standard Contractual Clauses — to protect information transferred across borders.

11.Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you in the app. Your continued use of the Service after an update means you accept the revised Policy.

12.Contact us

Questions, requests, or concerns about privacy? We'd like to hear from you.